What is Getezi's Return and Exchange Policy?
Getezi's returns and exchange policy gives you an option to return or exchange items purchased on Getezi for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
How do I place an exchange request on Getezi?
If you would like to exchange products purchased from Getezi, please follow below mentioned steps:
1. You can create exchange for products purchased from Getezi within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.
2. Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
4. At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.
How do I return multiple products from a single order?
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Myntra assumes no liability in this regard. For more details, please call our customer care.
Why did the pick up of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Myntra assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.